FAQ
Answers to frequently asked questions
Florida Air Rescue: Compliance with FAA Part 135 Regulations
At Florida Air Rescue, safety and regulatory compliance are our top priorities. We want to make it clear to all our website visitors that while we do not operate as a Part 135 carrier ourselves, all of our aircraft are managed and operated by a company holding a valid FAA Part 135 certificate. This ensures that every flight meets the highest safety and operational standards set forth by the Federal Aviation Administration (FAA).
By partnering with certified Part 135 operator located in Florida, we guarantee that our aircraft are maintained, crewed, and managed in strict adherence to the stringent requirements of Part 135. This commitment to compliance not only reflects our dedication to safety but also assures our clients of the highest quality of service.
Please note that only our medical teams, ground support teams, and dispatch center staff are employees of Florida Air Rescue. These teams work closely with the Part 135 operator to provide seamless and efficient services, ensuring that every aspect of our operations upholds the highest standards of care and safety.
Thank you for choosing Florida Air Rescue, where your safety is our mission.
General Information
Florida Air Rescue offers emergency medical helicopter and aircraft transportation, critical care transport, and specialized air medical services for patients in need of urgent medical attention.
We serve the entire state of Florida byHelicopters, including remote and hard-to-reach areas. We also provide regional and international air medical transport as needed.
In an emergency and For non-emergency inquiries, you can reach us via the FAR Application or via email at dispatch@helimedic.us or by phone at +1 (877) 826 0911.
We transport patients of all ages, from neonates to the elderly, who require urgent medical care. Our team is trained to handle various medical emergencies and conditions.
Patients are transported in state-of-the-art helicopters equipped with advanced medical equipment and staffed by experienced medical professionals, including paramedics, nurses, and doctors.
Our helicopters are equipped with advanced life support systems, ventilators, cardiac monitors, defibrillators, and other essential medical equipment to provide high-quality care during transport.
Patient Transport
Safety and Training
Safety is our top priority. Our pilots are highly trained and experienced, and our medical crew undergoes regular training and certification. Our helicopters are maintained to the highest standards, and we follow stringent safety protocols.
Our medical team consists of certified flight paramedics, registered nurses, and physicians who have specialized training in emergency and critical care transport. They are trained to handle a wide range of medical emergencies.
The principle of our system of contributions means that we never solicit health insurance companies or patients. Everything is included in the annual contribution.
We accept various payment methods, including credit cards and payment plans. Please contact our billing department for more information on payment options and assistance.
Insurance and Payment
Booking and Scheduling
To schedule a transport, please call our dispatch center at +1(877) 826 0911. Our team is available 24/7 to assist with your transport needs and coordinate with healthcare facilities.
We provide emergency transport services and can respond quickly to urgent situations. For non-emergency transports, we recommend scheduling as far in advance as possible to ensure availability and coordination.
Depending on the medical condition of the patient and space availability, one family member may be allowed to accompany the patient. Please discuss this with our dispatch team when scheduling the transport.
Please bring any necessary medical documents, medications, and personal items that the patient may need during transport. Our team will provide specific instructions based on the patient’s condition.
We value your feedback and strive to improve our services. To provide feedback or file a complaint, please contact our customer service department at claims@helimedic.us
Additional Questions