FAQ

Answers to frequently asked questions

General Information

What services does Florida Air Rescue provide?

Florida Air Rescue offers emergency medical helicopter and aircraft transportation, critical care transport, and specialized air medical services for patients in need of urgent medical attention.

What areas do you serve?

We serve the entire state of Florida byHelicopters, including remote and hard-to-reach areas. We also provide regional and international air medical transport as needed.

How do I contact Florida Air Rescue in an emergency?

In an emergency and For non-emergency inquiries, you can reach us via the FAR Application or via email at dispatch@helimedic.us or by phone at +1 (877) 826 0911.

Who can be transported by Florida Air Rescue?

We transport patients of all ages, from neonates to the elderly, who require urgent medical care. Our team is trained to handle various medical emergencies and conditions.

How are patients transported?

Patients are transported in state-of-the-art helicopters equipped with advanced medical equipment and staffed by experienced medical professionals, including paramedics, nurses, and doctors.

What kind of medical equipment is available on the helicopters?

Our helicopters are equipped with advanced life support systems, ventilators, cardiac monitors, defibrillators, and other essential medical equipment to provide high-quality care during transport.

Patient Transport

Safety and Training

How does Florida Air Rescue ensure the safety of patients and crew?

Safety is our top priority. Our pilots are highly trained and experienced, and our medical crew undergoes regular training and certification. Our helicopters are maintained to the highest standards, and we follow stringent safety protocols.

What qualifications do your medical staff have?

Our medical team consists of certified flight paramedics, registered nurses, and physicians who have specialized training in emergency and critical care transport. They are trained to handle a wide range of medical emergencies.

Does insurance cover air medical transport?

The principle of our system of contributions means that we never solicit health insurance companies or patients. Everything is included in the annual contribution.

What payment options are available?

We accept various payment methods, including credit cards and payment plans. Please contact our billing department for more information on payment options and assistance.

Insurance and Payment

Booking and Scheduling

How do I schedule a transport with Florida Air Rescue?

To schedule a transport, please call our dispatch center at +1(877) 826 0911. Our team is available 24/7 to assist with your transport needs and coordinate with healthcare facilities.

How far in advance do I need to schedule a transport?

We provide emergency transport services and can respond quickly to urgent situations. For non-emergency transports, we recommend scheduling as far in advance as possible to ensure availability and coordination.

Can family members accompany the patient during transport?

Depending on the medical condition of the patient and space availability, one family member may be allowed to accompany the patient. Please discuss this with our dispatch team when scheduling the transport.

What should I bring for the patient during transport?

Please bring any necessary medical documents, medications, and personal items that the patient may need during transport. Our team will provide specific instructions based on the patient’s condition.

How do I provide feedback or file a complaint about the services?

We value your feedback and strive to improve our services. To provide feedback or file a complaint, please contact our customer service department at claims@helimedic.us

Additional Questions

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